We are Bodhi’s Client Services Coordinators. We know how anxiety-provoking and difficult it can be to reach out to a therapy office and ask for help. Our goal is to make this first step easier and we will do our best to answer any questions or concerns you may have.
When you call our office number, we will make every effort to answer on your first call. However, if we are not able to answer, please leave us a message and we will return your call within 24 business hours. When we are able to speak (via phone or via email), we will spend about 10-15 minutes with you to get some preliminary information (i.e., preferred days and time for therapy, your insurance information, best means to contact you, as well a brief overview of what you would like to work on while in therapy). At Bodhi, we believe the fit between counselor and client is one of the most important factors in effective therapy, so we take time to match you with the appropriate clinician based on your presenting information, insurance, scheduling needs, and other factors. Generally, we are able to match a new client with an appropriate clinician within 48 hours and schedule a first appointment thereafter. Our goal is to set you up for a successful therapeutic experience, so we take the time to do this right.
Between your call and the match with your therapist or counselor, we will take a look at your insurance benefits to try to give you as accurate of a picture as possible of what your payments will be like when you attend. We hope this helps a little in terms of what to expect. Thank you so much for your time. We hope to hear from you soon!”
Aubrey & Paulina
Client Services Coordinators
One Important Note about Privacy and Confidentiality in Therapy:
The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission.
However, there are a few exceptions:
- Suspected child abuse or dependent adult or elder abuse, for which our clinicians are required by law to report this to the appropriate authorities immediately.
- If a client is threatening serious bodily harm to another person/s, our clinicians must notify the police and inform the intended victim.
- If a client intends to harm himself or herself, our clinicians will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, our clinicians will take further measures without their permission that are provided to them by law in order to ensure the client’s safety.
- A court-order from a judge.